Terms of Service

Terms of Service

Effective Date: April 2, 2025

Welcome to Creature Cabinet, a Maryland-based online retailer specializing in pet supplies, accessible at [creaturecabinet.com] (the "Site"). These Terms of Service ("Terms") govern your access to and use of the Site, including browsing, shopping, and purchasing products. By accessing or using the Site, you ("User," "you," or "your") agree to be bound by these Terms, our Privacy Policy, and all applicable laws, including those of the State of Maryland. If you do not agree to these Terms, please refrain from using the Site.

1. Acceptance and Modification of Terms

1.1 Acceptance: Your use of the Site constitutes your agreement to these Terms in their entirety. These Terms apply to all users, whether browsing, registering, or purchasing.

1.2 Modification: Creature Cabinet reserves the right to amend these Terms at any time to reflect changes in our business practices, legal requirements, or Site functionality. Revised Terms will be posted on the Site with an updated "Effective Date" above. Your continued use of the Site following such changes signifies your acceptance of the updated Terms. We recommend reviewing these Terms periodically.

2. Company Overview and Eligibility

2.1 Business Model: Creature Cabinet operates as a drop-shipping platform, sourcing pet supplies (e.g., food, toys, bedding) from third-party suppliers who manage inventory and fulfillment. We facilitate transactions and customer support but do not maintain physical stock.

2.2 Eligibility: You must be at least 18 years of age or the age of legal majority in your jurisdiction to use the Site or place an order. By using the Site, you represent and warrant that you meet this requirement and have the legal capacity to enter into binding contracts under Maryland law.

3. Intellectual Property

3.1 Ownership: Unless otherwise specified, all materials on the Site—including text, site design, logos, graphics, icons, images, and their selection, assembly, and arrangement—are the sole property of Creature Cabinet, Copyright © 2014-2025, All Rights Reserved. These materials are protected by U.S. copyright, trademark, and Maryland intellectual property laws.

3.2 Permitted Use: You may use Site content solely for shopping, placing orders, or contacting us, and for no other purpose without our prior written permission.

3.3 Restrictions: No content from the Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our express written consent. Unauthorized use may violate copyright, trademark, and other applicable laws, potentially resulting in civil or criminal penalties.

4. Account Management and Site Use

4.1 Registration: You may create an account to enhance your shopping experience (e.g., order tracking). You agree to provide accurate, current, and complete information and to maintain the confidentiality of your account credentials.

4.2 Security: You are responsible for all activities under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

4.3 Prohibited Conduct: You may not:

• Use the Site for unlawful purposes or in violation of Maryland law, including the Maryland Consumer Protection Act (Md. Code Ann., Com. Law § 13-101 et seq.);
• Introduce malicious code (e.g., viruses) or use automated systems (e.g., bots) to disrupt Site functionality;
• Attempt to gain unauthorized access to Site systems.

5. Orders and Payment

5.1 Order Acceptance:

• Your receipt of an order confirmation (electronic or otherwise) does not signify our acceptance of your order or confirm our offer to sell. We reserve the right to accept, decline, or adjust the quantity of your order for any reason, including product availability, pricing errors, or suspected fraud, even after confirmation.
• For multiple product orders, we will attempt to ship all items together. If items are unavailable, they will be shipped as they become available unless you instruct otherwise at [email protected].

5.2 Pricing and Taxes:

• Prices are in U.S. dollars and exclude shipping fees and applicable taxes (e.g., State sales tax), which will be calculated at checkout.
• In the event of a typographical error or supplier pricing mistake, we may refuse or cancel orders placed at the incorrect price, even if confirmed and charged. If charged, we will refund the incorrect amount to your original payment method.

5.3 Payment:

• We accept all major credit cards (e.g., Visa, MasterCard, American Express) with no surcharge. Provide your exact billing address and phone number as registered with your credit card issuer to avoid processing delays.
• Payment is due in full at the time of order placement, and you will be charged upfront for all products and quoted shipping fees.

6. Shipping and Delivery

6.1 Shipping Policy:

• Most in-stock orders ship the next business day, excluding weekends and holidays, unless prior arrangements are made. Shipping times are estimates only, and we cannot guarantee delivery dates due to our drop-shipping model and reliance on third-party carriers.
• Contact [email protected] for a more accurate delivery estimate; our team will respond within one business day.

6.2 Risk of Loss: Title and risk of loss transfer to you upon the supplier’s delivery of the product to the shipping carrier, per Maryland’s Uniform Commercial Code (Md. Code Ann., Com. Law § 2-401(2)).

7. Returns and Refunds

7.1 Return Policy:

• We accept returns of defective products (due to manufacturing or workmanship issues) or items shipped in error. Products must be unused, in original packaging, and in resalable condition.
• For other returns, we are willing to work with you on a case-by-case basis. Contact [email protected] to initiate a return and obtain instructions. You are responsible for return shipping costs unless the return is due to our error or defect. In the case where it is not our error or defect a 20% restocking fee based on the products price will apply. Please allow 7 days for all refunds to be processed after a return is sent back. The return must be initiated within 30 days of delivery.

7.2 Refunds: Refunds for approved returns will be issued to your original payment method within 14 business days of receipt and inspection. Shipping fees are non-refundable unless we are at fault.

8. Privacy

8.1 Data Collection: When you purchase from Creature Cabinet, we collect your name, email address, credit card information, shipping address, phone number, and password to process orders, update you on your purchases, and personalize your experience.

8.2 Security: We use advanced encryption and firewall technology to protect your information, in compliance with the Maryland Personal Information Protection Act (Md. Code Ann., Com. Law § 14-3501 et seq.).

8.3 Communications: We may send you promotional emails about offers, specials, and new products. You may unsubscribe by following the instructions in any email received.

8.4 Cookies: We use cookies to track your shopping session, personalize your experience, and enable cart retrieval. See our Privacy Policy at [creaturecabinet.com/privacy] for details.

9. Third-Party Links

9.1 Disclaimer: The Site may contain links to third-party websites operated by entities unaffiliated with Creature Cabinet. We are not responsible for the operation, content, or privacy practices of these sites. Accessing such links is at your own risk.

10. Limitation of Liability

10.1 Disclaimer: The Site and products are provided "as is" and "as available," without warranties beyond those required by Maryland law. We disclaim implied warranties (e.g., merchantability, fitness for a particular purpose) to the fullest extent permitted (Md. Code Ann., Com. Law § 2-316).

10.2 Liability Cap: Our total liability for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid for the product(s) at issue, unless Maryland law mandates otherwise. We are not liable for indirect, incidental, or consequential damages (e.g., lost profits).

10.3 Force Majeure: We are not liable for delays or failures due to events beyond our control, such as supplier issues, natural disasters, or carrier disruptions.

11. Dispute Resolution

11.1 Governing Law: These Terms are governed by Maryland law, without regard to its conflict of law principles.

11.2 Arbitration: Any dispute arising from these Terms or the Site shall be resolved through binding arbitration in Baltimore, Maryland, under the American Arbitration Association’s Consumer Arbitration Rules. You waive class action rights, and costs will be determined by the arbitrator.

11.3 Jurisdiction: If arbitration is unenforceable, disputes shall be resolved in the state or federal courts of Baltimore County, Maryland.

12. General Provisions

12.1 Supersession: These Terms supersede any conflicting terms in your purchase orders, whether signed by us or not.

12.2 Severability: If any provision is deemed invalid, the remaining provisions remain enforceable.

12.3 Entire Agreement: These Terms, our Privacy Policy, and order-specific terms at checkout form the complete agreement between you and Creature Cabinet.

12.4 Contact: Reach us at:

• Email: [email protected]
• Address: Creature Cabinet, 402 Romancoke Road, Stevensville, Maryland 21666
• Phone: +1 (410)-725-7435