Privacy Policy

Privacy Policy

Effective Date: April 2, 2025

At Creature Cabinet ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [creaturecabinet.com] (the "Site"), shop with us, or interact with our services. By using the Site, you consent to the practices described in this policy, in accordance with applicable laws, including the Maryland Personal Information Protection Act (Md. Code Ann., Com. Law § 14-3501 et seq.). If you do not agree with this policy, please do not use the Site.

1. Information We Collect

We may collect any or all of the information below to provide you with a seamless shopping experience and to fulfill your orders for pet supplies. The types of information we may collect include:

1.1 Personal Information: Information that identifies you as an individual, which you provide voluntarily when using the Site:

• Name: To process and ship your orders.
• Email Address: For order confirmations, updates, and promotional communications (if you opt in).
• Billing and Shipping Addresses: To process payments and deliver products.
• Phone Number: To contact you regarding your order if necessary.
• Payment Information: Credit card details or other payment data, collected securely via third-party processors.
• Account Credentials: Username and password if you create an account.

1.2 Automatically Collected Information: Data gathered through your interaction with the Site:

• IP Address: To analyze trends, prevent fraudulent activities and administer the Site.
• Browser and Device Information: Type, operating system, and settings to optimize your experience.
• Cookies and Tracking Technologies: To track your shopping session, personalize content, and retrieve your cart. Cookies may include session cookies (temporary) and persistent cookies (stored until deleted or expired).
• Usage Data: Pages visited, time spent, and actions taken on the Site.

1.3 Information from Third Parties: We may receive data from our suppliers or shipping partners (e.g., delivery status) to fulfill your orders.

2. How We Use Your Information

We use your information for the following purposes, consistent with Maryland law:

2.1 Order Processing and Fulfillment: To process payments, ship products via third-party suppliers, and provide order updates.

2.2 Customer Support: To respond to inquiries or resolve issues via [email protected].

2.3 Personalization: To tailor your shopping experience, such as saving your cart or recommending products.

2.4 Marketing: To send you promotional emails about offers, specials, or new products, with your consent (see Section 6 for opt-out details).

2.5 Site Improvement: To analyze usage trends, enhance functionality, and ensure security.

2.6 Legal Compliance: To comply with applicable laws, regulations, or legal processes, including Maryland’s data protection requirements.

3. How We Share Your Information

We do not sell your personal information. We share it only as necessary to operate our business or as required by law:

3.1 Service Providers: With third-party vendors (e.g., payment processors, shipping carriers, IT support) who assist us, under strict confidentiality agreements.

• Example: Credit card details are processed by [e.g., Shift4Shop or PayPal], not stored on our servers.
• Example: Shipping details are shared with suppliers and carriers like USPS or FedEx.

3.2 Business Partners: With suppliers needed to fulfill your orders, limited to the information needed for delivery.

3.3 Legal Obligations: When required by law, court order, or government authority, including to comply with Maryland’s data breach notification requirements (Md. Code Ann., Com. Law § 14-3504).

3.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, with notice to you where feasible.

4. Data Security

4.1 Measures: We implement reasonable administrative, technical, and physical safeguards to protect your personal information, as required by the Maryland Personal Information Protection Act:

• Encryption of payment data during transmission using SSL/TLS technology.
• Firewall protection for our servers.
• Restricted access to your information by authorized personnel only.

4.2 Limitations: While we strive to protect your data, no online system is 100% secure. We cannot guarantee absolute security against unauthorized access, hacking, or data breaches.

4.3 Data Breach Notification: In the event of a breach affecting your personal information, we will notify you and the Maryland Attorney General within the timelines mandated by Md. Code Ann., Com. Law § 14-3504 (e.g., within 45 days of discovery, unless delayed by law enforcement).

5. Your Choices and Rights

5.1 Access and Correction: You may review or update your account information by logging in or contacting us at [email protected].

5.2 Cookies: You can disable cookies via your browser settings, though this may limit Site functionality (e.g., cart retrieval).

5.3 Marketing Opt-Out: You may unsubscribe from promotional emails by clicking the "unsubscribe" link in any email or emailing us at [email protected]. Transactional emails (e.g., order confirmations) will continue as necessary.

5.4 Maryland Rights: Under Maryland law, you have the right to:

• Know what personal information we collect and how it’s used (disclosed herein).
• Request reasonable access to your data, subject to verification of your identity.
• Be protected from deceptive practices regarding your data, per the Maryland Consumer Protection Act (Md. Code Ann., Com. Law § 13-301).

6. Email Communications

6.1 Promotional Emails: If you opt in, we may send you marketing emails about pet supplies, promotions, or Site updates, compliant with the federal CAN-SPAM Act.

• Each email includes an unsubscribe option.
• We do not share your email with third parties for their marketing purposes.

6.2 Transactional Emails: Order-related emails (e.g., confirmations, shipping updates) are sent as part of our service and cannot be opted out of while using the Site.

7. Data Retention

7.1 Duration: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., order fulfillment, customer support) or as required by law.

• Account data is kept while your account is active and for a reasonable period thereafter (e.g., 1 year) unless you request deletion.
• Transaction records are retained for 7 years to comply with tax and accounting obligations.

7.2 Deletion: Upon request or account closure, we will delete your personal information, except where retention is required by law (e.g., for audit purposes).

8. Third-Party Links

8.1 External Sites: The Site may link to third-party websites (e.g., supplier pages, payment processors). We are not responsible for their privacy practices. Review their policies before providing information.

9. Children’s Privacy

9.1 Age Restriction: The Site is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it promptly, in compliance with the Children’s Online Privacy Protection Act (COPPA).

10. International Users

10.1 U.S. Focus: The Site is hosted in the United States and governed by U.S. and Maryland law. If you access the Site from outside the U.S., your data will be transferred to and processed in the U.S., where privacy laws may differ from your jurisdiction.

11. Changes to This Privacy Policy

11.1 Updates: We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Site with a revised "Effective Date." Your continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

12.1 Questions or Concerns: For inquiries, requests, or to exercise your rights under this policy, contact us at:

• Email: [email protected]
• Mailing Address: Creature Cabinet, 402 Romancoke Road, Stevensville, 21666.
• Response Time: We will respond within 30 days, as required by Maryland law, or sooner where feasible.

12.2 Data Protection Officer: For specific privacy concerns, email our designated officer at [email protected].

13. Maryland-Specific Disclosures

13.1 MPIPA Compliance: We maintain reasonable security practices and notify you of breaches as required by Md. Code Ann., Com. Law § 14-3503 and § 14-3504. 13.2 Consumer Protection: We do not engage in deceptive practices regarding your data, in line with the Maryland Consumer Protection Act (Md. Code Ann., Com. Law § 13-301).